Supervision of operations
Contact : contact@ineum.com
Supervision of operations consists in making sure the company’s information system is operated in such a way that it really supports the operational strategy. It takes place at several levels: service, technology and finance.
To achieve those goals, CIOs wish to identify solutions for:
- Planning: management of changes and of go-lives.
- Operational steering: formalization of service level agreements (SLA) between the business units and the IS department, risk and incident management, monitoring of related action plans, setting up and tracking of appropriate key performance indicators (KPI).
- Financial steering: management of operating costs, charge-back, budget planning.
Since a dashboard is not enough, our pragmatic approach helps our clients move towards a coherent solution: organization, processes and tools.
Our teams pay particular attention to ensuring that the supervision solution is useful to senior management, which obtains improved visibility, and to the technical teams, which can thus objectively measure the quality of the service rendered and better communicate with their customers.